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Customer support
1 Frequently Asked Questions
1.1 How to use a gift card that was purchased in store, online?

 

To use a gift card that was purchased in store on our website, go to the checkout page when you have completed shopping and add the 6 digit number from the back of the physical gift card with 6 extra 0's in the redeem gift card area. For example: 123456000000

1.2 How does your Proven Winners® Pot Return Program work?

 

We’re proud to offer a $0.05 rebate per Proven Winners® pot returned to us.

To qualify:

  • Pots must be Proven Winners® branded
  • Must have proof of purchase
  • Must have been purchased from Christie’s Gardens and Greenhouses Ltd.
  • Must be clean and reusable

Rebate is issued as store credit and can be applied toward your next purchase.

Thank you for helping us reduce waste and support sustainable growing practices

*This program is offered voluntarily and is not subject to mandatory refund or deposit legislation under Alberta law

 

1. Program Discretion Clause

Christie’s Gardens & Greenhouses Ltd. reserves the right to modify, suspend, or terminate this rebate program at any time without prior notice.

The rebate program has no cash value and does not constitute a deposit, refund, or guaranteed buy-back program.

 

2. Proof of Purchase Requirement

Valid proof of purchase must clearly show:

  • Date of purchase
  • Item purchased
  • Purchase location (Christie’s Gardens & Greenhouses Ltd.)

If proof of purchase cannot be verified, the rebate will not be issued. Management’s determination of proof validity is final.

 

3. Purchase Location Limitation

Only Proven Winners® pots originally purchased from Christie’s Gardens & Greenhouses Ltd. qualify.

Containers purchased from other retailers, wholesalers, or garden centres are not eligible — even if branded Proven Winners®.

Christie’s Gardens & Greenhouses Ltd. is not responsible for verifying purchases made through third parties.

 

4. Condition Requirement

Returned containers must be:

  • Empty
  • Free of soil and plant material
  • Free of damage
  • In reusable condition

Management reserves the right to refuse any container that does not meet cleanliness or usability standards.

 

5. Rebate Issuance Terms

  • Rebate is issued as store credit only.
  • No cash payouts.
  • No credit card refunds.
  • No retroactive application to prior purchases.
  • Credit must be applied at time of return unless otherwise approved.

Store credit has no cash value and is non-transferable.

 

6. Quantity & Abuse Prevention

Christie’s Gardens & Greenhouses Ltd. reserves the right to:

  • Limit quantities eligible for rebate
  • Refuse bulk or commercial returns
  • Decline suspicious or unverifiable returns
  • Request identification if fraud is suspected

Any attempt to redeem containers not originally purchased from Christie’s Gardens & Greenhouses Ltd. may result in denial of rebate and refusal of future participation.

 

7. No Warranty or Liability

This rebate program does not create:

  • A recycling contract
  • A storage obligation
  • A waste handling agreement
  • Any warranty regarding container reuse

Christie’s Gardens & Greenhouses Ltd. assumes no liability for injury, contamination, or misuse related to returned containers.

 

 

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